GENERAL TERMS AND CONDITIONS OF THE ONLINE STORE www.hruskaglass.com

Savroa s.r.o., Brezová 1146/65A, 900 23 Viničné

effective from 17 July 2026

PART A – TERMS AND CONDITIONS FOR CONSUMERS

Article I – Basic Provisions and Seller Information

1.1 These General Terms and Conditions (hereinafter referred to as the “GTC”) govern the rights and obligations of the contracting parties arising from a distance purchase agreement concluded between the Seller and the Buyer, the subject of which is the purchase of goods through the online store www.hruskaglass.com.

1.2 The Seller is Savroa s.r.o., with its registered office at Brezová 1146/65A, 900 23 Viničné, Company ID No. (IČO): 50 189 298, Tax ID No. (DIČ): 2120213777, VAT ID No. (IČ DPH): SK2120213777, registered in the Commercial Register of the Bratislava III City Court, Section: Sro, File No. 109531/B (hereinafter referred to as the “Seller”). Current contact details are available at www.hruskaglass.com/contacts. Address for submitting notices of defects (claims), notices of withdrawal from the contract and other submissions: Savroa s.r.o., Brezová 1146/65A, 900 23 Viničné.

1.3 A Consumer is a natural person who, in connection with a consumer contract, does not act within the scope of their business or professional activity. This Part A applies exclusively to Buyers who are Consumers; Buyers who are entrepreneurs or businesses are subject to Part B of these GTC.

1.4 The legal relationship between the Seller and the Consumer shall be governed by Act No. 108/2024 Coll. on Consumer Protection, Act No. 40/1964 Coll., the Civil Code (in particular Sections 619 to 627), and Act No. 22/2004 Coll. on Electronic Commerce.

1.5 The supervisory authority is the Slovak Trade Inspection (SOI), SOI Inspectorate for the Bratislava Region, Bajkalská 21/A, P. O. Box No. 5, 820 07 Bratislava, www.soi.sk.

Article II – Orders and Conclusion of the Purchase Agreement

2.1 The Buyer orders goods through the online store’s order form. Before submitting the order, the Buyer has the opportunity to review and modify the information entered in the order.

2.2 The order is submitted by activating the button labelled “Order with obligation to pay”. By submitting the order, the Buyer confirms that they have been informed that the order entails an obligation to pay the purchase price.

2.3 The purchase agreement is concluded upon delivery of the Seller’s confirmation of acceptance of the order to the Buyer’s email address. An automatically generated notification confirming receipt of the order into the system shall not constitute acceptance of the order.

2.4 Immediately after conclusion of the agreement, the Seller shall provide the Buyer with confirmation of the conclusion of the agreement on a durable medium (by email), which shall include these GTC, information concerning the right to withdraw from the agreement and the model withdrawal form.

2.5 The Buyer acknowledges that goods marked in the online store as “made to order” or “custom-made” are manufactured according to the Buyer’s specifications and are therefore exempt from the right of withdrawal pursuant to Clause 7.4 of these GTC. The Buyer shall be specifically informed of this fact before submitting the order.

Article III – Purchase Price and Payment Terms

3.1 The purchase price of the goods is the price stated in the online store at the time the order is submitted, including VAT. Delivery costs and any fees associated with the selected payment method shall be added to the purchase price, with their amount displayed during the ordering process before the order is submitted.

3.2 Whenever the price of goods is reduced, the Seller shall also indicate the lowest price at which the goods were sold during the 30-day period preceding the price reduction.

3.3 Payment methods: payment card, advance bank transfer, PayPal, Stripe. The invoice (tax document) shall be delivered electronically to the Buyer’s email address, to which the Buyer agrees.

3.4 In the case of payment in advance by bank transfer, the purchase price shall be due within 5 business days of conclusion of the agreement. If payment is not made within this period, the Seller shall be entitled to withdraw from the agreement.

Article IV – Delivery of Goods

4.1 The delivery period is specified for each individual product. Where no delivery period is specified, the Seller shall deliver the goods no later than 30 days after conclusion of the agreement. For custom-made goods, the delivery period shall be specified in the order acceptance confirmation.

4.2 If the Seller fails to deliver the goods within the period specified in Clause 4.1, the Buyer shall request delivery within an additional reasonable period. If the Seller fails to deliver the goods within that additional period, the Buyer shall be entitled to withdraw from the agreement. No additional period shall be required if the Seller has refused to deliver the goods or if a precise delivery time was agreed.

4.3 The risk of damage to the goods shall pass to the Buyer upon the goods being taken over by the Buyer or by a third party designated by the Buyer, other than the carrier. Where the Buyer arranges transportation using a carrier of their own choice that was not offered by the Seller, the risk of damage shall pass to the Buyer upon delivery of the goods to that carrier.

4.4 The Seller recommends that the Buyer inspect the integrity of the shipment upon receipt and immediately report any apparent damage to both the carrier and the Seller; this will facilitate the handling of any subsequent claim. However, failure to carry out such an inspection or a later notification shall not affect the Buyer’s statutory rights arising from liability for defects.

4.5 Shipments outside the European Union: shipments to countries outside the EU shall be transported under the CPT (Carriage Paid To) Incoterm to the agreed place of destination in accordance with INCOTERMS® 2020. This means that the Seller shall arrange and pay for transportation of the goods to the destination specified in the order (the transportation costs are itemised in the order); however, import customs clearance in the country of destination, customs duties, import taxes (including import VAT) and related charges shall be arranged and borne by the Buyer as the importer. Such payments are not included in the purchase price and the Seller has no control over their amount. The Buyer shall be informed of this fact before submitting the order.

4.6 In relation to a Buyer who is a Consumer, the CPT Incoterm shall apply only to the extent of regulating transportation costs and customs obligations pursuant to Clause 4.5. The risk of damage to the goods shall always pass to the Consumer only upon receipt of the goods in accordance with Clause 4.3.

4.7 When goods are delivered to a country outside the European Union, the Buyer shall be obliged to provide the cooperation necessary for import customs clearance in the country of destination, in particular by providing the information and documents required from the recipient of the shipment and by paying any customs duties, import taxes and other charges. The Seller shall not be liable for unsuccessful or delayed import customs clearance where the Seller has duly fulfilled its obligations relating to the export of the goods and the reason for the unsuccessful or delayed customs clearance arises on the part of the Buyer or the recipient of the shipment.

If a shipment is not delivered or is returned to the Seller due to the Buyer’s or recipient’s failure to provide the required cooperation, failure to pay customs duties, taxes or other import charges, failure to accept delivery, or for any other reason attributable to the Buyer or recipient, the Buyer shall bear all demonstrable, reasonably and purposefully incurred costs arising to the Seller in direct connection therewith, in particular return transportation costs, storage costs and related customs or administrative expenses, to the extent permitted by applicable law.

A returned shipment shall only be resent following agreement with the Buyer and after payment of the costs of the new shipment and any other demonstrable costs incurred for reasons attributable to the Buyer or recipient. This provision shall be without prejudice to any Consumer rights that cannot be contractually excluded or restricted under applicable law.

Article V – Characteristics of Glass Products

5.1 The Seller’s goods consist of glass products and products made from handmade, blown or otherwise artisan-crafted glass. Small air bubbles, minor surface irregularities, slight variations in colour shade and deviations in dimensions and weight of up to ±1% are natural characteristics of handmade production and agreed characteristics of the goods; they shall not be regarded as defects.

5.2 The Seller’s products are intended for normal use in accordance with the purpose for which they were manufactured. However, due to their handmade production and the design character of certain products, individual products may have a specific shape, structured surface, narrower or less accessible areas or other design features that may make their cleaning and maintenance more demanding than that of ordinary mass-produced glassware. The Seller recommends cleaning the products by hand, using gentle methods and commonly available brushes, accessories and cleaning products intended for glass, while taking into account the shape and fragility of the specific product.

5.3 Glass is inherently a fragile material. Due to their design, shape or construction, certain products may contain thinner, protruding, narrow or otherwise more delicate parts that are particularly susceptible to mechanical damage. The products must therefore be handled appropriately with regard to their nature and design and, in particular, protected from being dropped, impact, localised or excessive pressure, twisting or forceful handling. Damage to or breakage of a product occurring after its receipt as a result of a fall, impact, excessive pressure, incorrect or careless handling, thermal shock or other external mechanical action shall not be regarded as a defect for which the Seller is liable, unless the damage was caused by a product defect for which the Seller is liable under applicable law.

Article VI – Liability for Defects and Procedure for Reporting a Defect (Claims)

6.1 The Seller shall be liable for defects that the goods have at the time of delivery and that become apparent within two years of delivery. A defect that becomes apparent within two years of delivery shall be presumed to have existed at the time of delivery, unless this is incompatible with the nature of the goods or the defect, or unless the Seller proves otherwise.

6.2 The Seller shall not be liable for a defect of which the Buyer was specifically informed before conclusion of the agreement, for the natural characteristics of the goods specified in Article V, for normal wear and tear, or for damage caused by the Buyer or resulting from incorrect use or maintenance after receipt of the goods.

6.3 The Buyer may report a defect (make a claim) within two months of discovering it and no later than two years after delivery, by email to the address stated at www.hruskaglass.com/contacts  or in writing or in person at Savroa s.r.o., Brezová 1146/65A, 900 23 Viničné. The online claims form may also be used to report a defect.

6.4 The Seller shall provide the Buyer with written confirmation of the reported defect immediately after it is reported. The confirmation shall specify the period within which the defect will be remedied. This period may not exceed 30 days from the date on which the defect was reported, unless a longer period is justified by an objective reason beyond the Seller’s control.

6.5 If the goods are defective, the Buyer shall be entitled to have the defect remedied by repair or replacement, at the Buyer’s choice. The Seller may refuse the method chosen by the Buyer only if it is impossible or would impose disproportionate costs on the Seller compared with the alternative method. The Seller shall remedy the defect free of charge, within a reasonable period after the defect is reported and without causing serious inconvenience to the Buyer. The Seller shall take over the goods for repair or replacement at its own expense.

6.6 The Buyer shall be entitled to an appropriate reduction in the purchase price or may withdraw from the agreement, except in the case of a negligible defect, the negligible nature of which must be demonstrated by the Seller, where the Seller has failed or refused to remedy the defect, where the defect occurs repeatedly, where the defect constitutes a fundamental breach of contract, or where it is apparent from a statement by the Seller or from the circumstances that the defect will not be remedied within a reasonable period or without serious inconvenience to the Buyer.

6.7 Following withdrawal from the agreement pursuant to Clause 6.6, the Seller shall refund the purchase price to the Buyer within 14 days of the return of the goods or of the Buyer providing evidence that the goods have been dispatched, whichever occurs first.

Article VII – Withdrawal from the Agreement within 14 Days

7.1 The Buyer shall be entitled to withdraw from a distance contract without giving any reason within 14 days from the date on which the goods are received (where the goods are delivered in separate parts, from the date of receipt of the final part). The Buyer may also withdraw from the agreement before this period begins to run.

7.2 Withdrawal shall be exercised by means of an unequivocal statement sent by letter to the Seller’s address, by email to the address provided at www.hruskaglass.com/kontakt  or through the online withdrawal form pursuant to Clause 7.3. The withdrawal period shall be deemed to have been observed if the Buyer sends the notice of withdrawal no later than on the final day of that period. The instructions concerning the exercise of the right of withdrawal form Annex No. 1 to these GTC.

7.3 The Buyer may also withdraw from the agreement using the online withdrawal function labelled “Withdraw from the agreement here”, which shall be continuously and easily accessible on the website www.hruskaglass.com throughout the entire withdrawal period (Section 20a of Act No. 108/2024 Coll.). After entering their first and last name, information identifying the agreement (e.g. the order number) and email address, the Buyer shall confirm submission by clicking the button “Confirm withdrawal from the agreement”. Immediately upon receiving such withdrawal, the Seller shall send the Buyer confirmation of its receipt on a durable medium (by email), specifying the content, date and time of receipt of the withdrawal.

7.4 The Buyer may not withdraw from an agreement whose subject matter is the supply of goods made according to the Buyer’s specifications or custom-made goods (Section 19(1)(c) of Act No. 108/2024 Coll.). This applies in particular to goods marked in the online store as “made to order” or “custom-made”, as well as goods manufactured according to the Buyer’s individual requirements (dimensions, shape, colour, engraving, personalisation, etc.).

7.5 The Buyer shall send the goods back to Savroa s.r.o., Brezová 1146/65A, 900 23 Viničné no later than 14 days after withdrawal from the agreement. The direct costs of returning the goods shall be borne by the Buyer. Given the fragile nature of the goods, the Seller recommends that returned goods be adequately packaged to protect them against breakage and that the shipment be insured; however, neither of these recommendations constitutes a condition for exercising the right of withdrawal.

7.6 The Seller shall refund to the Buyer, within 14 days of receipt of the notice of withdrawal, all payments received from the Buyer under or in connection with the agreement, including delivery costs (in respect of delivery costs, only up to the amount corresponding to the least expensive standard delivery method offered by the Seller), using the same payment method used by the Buyer for the original payment, unless otherwise agreed. The Seller shall not be obliged to refund the payments before the goods have been returned or before the Buyer has provided evidence of having dispatched the goods.

7.7 The Buyer shall be liable for any diminished value of the goods resulting from handling the goods beyond what is necessary to establish their nature, characteristics and functionality (i.e. beyond the extent of examination that would be possible in a physical retail store).

Article VIII – Alternative Dispute Resolution

8.1 If the Buyer is dissatisfied with the manner in which a claim has been handled or believes that the Seller has infringed their rights, the Buyer may contact the Seller with a request for remedy. If the Seller rejects the request or fails to respond to it within 30 days, the Buyer shall be entitled to submit a proposal for the initiation of alternative dispute resolution proceedings pursuant to Act No. 391/2015 Coll. to an alternative dispute resolution body, in particular the Slovak Trade Inspection (www.soi.sk), or to another entity included in the list maintained by the Ministry of Economy of the Slovak Republic (www.mhsr.sk).

Article IX – Personal Data Protection

9.1 Information concerning the processing of personal data pursuant to Regulation (EU) 2016/679 (GDPR) and Act No. 18/2018 Coll. is set out in the separate “Personal Data Protection” document available at https://www.hruskaglass.com/gdpr/.

Article X – Final Provisions

10.1 The agreement shall be concluded in the Slovak language. The agreement and these GTC shall be governed by the laws of the Slovak Republic. This choice of law shall not deprive the Buyer of the protection afforded by mandatory provisions of the law of the country in which the Buyer has their habitual residence, from which the parties may not derogate by agreement.

10.2 The Seller shall be entitled to amend these GTC. The version of the GTC effective at the time the order is submitted shall always apply to the agreement and shall be provided to the Buyer together with confirmation of conclusion of the agreement.

10.3 If any provision of these GTC is or becomes invalid, the validity of the remaining provisions shall not be affected.

ANNEX NO. 1 – INFORMATION ON THE EXERCISE OF THE CONSUMER’S RIGHT TO WITHDRAW FROM THE AGREEMENT

Right of Withdrawal

You have the right to withdraw from this agreement without giving any reason within 14 days. The withdrawal period shall expire 14 days after the day on which you, or a third party designated by you other than the carrier, take possession of the goods; where goods are delivered separately, the period shall run from the day on which the last item of goods is received.

To exercise your right of withdrawal, you must inform us of your decision to withdraw from this agreement by means of an unequivocal statement (for example, a letter sent by post or an email) addressed to: Savroa s.r.o., Brezová 1146/65A, 900 23 Viničné (the email address is provided at www.hruskaglass.com/contacts). You may use the model withdrawal form for this purpose (Annex No. 2). You may also withdraw from the agreement through the online function “Withdraw from the agreement here” available on the website www.hruskaglass.com; in such a case, we shall immediately confirm receipt of your withdrawal by email. The withdrawal period shall be deemed to have been observed if you send the notice concerning the exercise of your right of withdrawal before the withdrawal period expires.

Consequences of Withdrawal

Following withdrawal from the agreement, we shall refund all payments you have made in connection with the conclusion of the agreement, in particular the purchase price, including the costs of delivering the goods to you. This shall not apply to additional costs resulting from your choice of a delivery method other than the least expensive standard delivery method offered by us. The payments shall be refunded without undue delay and no later than 14 days from the date on which we receive your notice of withdrawal from the agreement, using the same payment method that you used for the original payment, unless you have expressly agreed to another method of payment, and without charging you any additional fees. The payment for the purchased goods shall be refunded only after the returned goods have been delivered back to our address or after you provide evidence demonstrating that the goods have been sent back, whichever occurs first.

You must send the goods back to Savroa s.r.o., Brezová 1146/65A, 900 23 Viničné no later than 14 days from the date on which you exercise your right of withdrawal. The period shall be deemed to have been observed if you dispatch the goods before the expiry of the 14-day period. You shall bear the direct costs of returning the goods. You shall be liable for any diminished value of the goods resulting from handling the goods in a manner other than what is necessary to establish their nature, characteristics and functionality.

Notice: The right of withdrawal does not apply to goods manufactured according to your specifications or made to order (Section 19(1)(c) of Act No. 108/2024 Coll.).

ANNEX NO. 2 – MODEL WITHDRAWAL FORM

(Complete and return this form only if you wish to withdraw from the agreement.)

To: Savroa s.r.o., Brezová 1146/65A, 900 23 Viničné (email: see www.hruskaglass.com/contacts)

I/We* hereby give notice that I/we* withdraw from the purchase agreement for the following goods:

—

Date ordered / date received*: __________________________________________________________________

Order number / invoice number: __________________________________________________________________

Name and surname of Consumer(s)*: _______________________________________________________________

Address of Consumer(s)*: _______________________________________________________________________

Bank account number (IBAN) for refund purposes (optional): _______________________________________

Signature of Consumer(s)* (only if this form is submitted in paper form): __________________________

Date: __________________________________________________________________________________________

* Delete as appropriate.

PART B – TERMS AND CONDITIONS FOR BUSINESSES (WHOLESALE)

Article I – Scope

This Part B applies to purchase agreements concluded between the Seller and a Buyer who is an entrepreneur or business and who, when concluding the agreement, acts within the scope of their business activity (by providing a Company ID No., Tax ID No. or VAT ID No., or where the circumstances of the order otherwise indicate that the Buyer is acting in the course of business). Part A of these GTC shall not apply to such relationships.

Legal relationships governed by this Part shall be subject to Act No. 513/1991 Coll., the Commercial Code. Any differing provisions agreed in an individual written agreement or a confirmed order shall take precedence over these GTC. The application of the United Nations Convention on Contracts for the International Sale of Goods (CISG) is expressly excluded.

Article II – Orders, Custom Production, Prices and Payment Terms

2.1 The purchase agreement shall be concluded upon written confirmation of the order by the Seller; confirmation by email shall be sufficient. The Seller shall be entitled to make confirmation of the order conditional upon payment of a deposit.

2.2 The Seller’s entire wholesale range is manufactured exclusively to order, based on the Buyer’s specific order and in the quantity specified therein. This also applies to drinking glasses and other products of standardised shapes, designs and dimensions from the Seller’s catalogue. The Seller does not hold wholesale goods in stock; only goods intended for retail sale through the online store are held in stock. Production commences on the basis of the Buyer’s confirmed order.

2.3 Once the order has been confirmed by the Seller, the Buyer shall not be entitled to unilaterally cancel or reduce the order or withdraw from the agreement other than on grounds provided for by the Commercial Code or agreed in writing. As a business Buyer, the Buyer shall not be entitled to a 14-day right of withdrawal without giving a reason, a right to return the goods or any other Consumer rights. Part A of these GTC shall not apply.

2.4 Prices shall be agreed in accordance with the Seller’s quotation or wholesale price list valid at the time of the order, exclusive of VAT. VAT, or any VAT exemption applicable to supplies to another EU Member State or exports, shall be applied in accordance with applicable tax regulations. Invoices shall be due within [TO BE COMPLETED – e.g. 14] days unless otherwise agreed. In the event of late payment, the Seller shall be entitled to statutory default interest.

2.5 Deviations in dimensions, weight and colour shade of up to ±3%, as well as natural characteristics of handmade glass production (air bubbles, minor surface irregularities), shall be deemed agreed characteristics of the goods and shall not constitute defects.

2.6 The Buyer acknowledges that the Seller’s products are made from handmade or artisan-crafted glass and that certain products may have a distinctive design character. Depending on the specific design, products may contain thinner, protruding, narrow or otherwise more delicate parts that are more susceptible to mechanical damage, and their shape or structural complexity may make cleaning and maintenance more demanding.

The products are intended for normal use in accordance with the purpose for which they were manufactured. The Seller recommends cleaning the products by hand, using gentle methods and commonly available brushes, accessories and cleaning products intended for glass. When handling, cleaning, storing and using the products, the Buyer shall take into account the fragile nature of glass and the specific structural and design characteristics of the individual products.

Article III – Delivery of Goods, INCOTERMS and Transfer of Risk

3.1 All shipments to countries outside the European Union shall be delivered under the CPT (Carriage Paid To) Incoterm to the agreed place of destination in accordance with INCOTERMS® 2020. The CPT Incoterm means that: (a) the Seller shall enter into the contract of carriage and bear the costs of transporting the goods to the agreed place of destination; (b) the Seller fulfils its obligation to deliver the goods by handing them over to the first carrier for transportation; (c) the risk of loss of or damage to the goods, including loss, damage or destruction, passes to the Buyer at the moment the goods are handed over to the first carrier – although the Seller pays for transportation, the goods are transported at the Buyer’s risk from that moment onward; (d) export customs clearance shall be arranged and paid for by the Seller, while import customs clearance and all customs duties, taxes and charges in the country of destination shall be arranged and borne by the Buyer; (e) neither party shall be obliged to arrange transportation insurance – the Buyer is advised to insure the goods at their own expense.

3.2 Unless otherwise agreed in writing, all other deliveries within the Slovak Republic and the European Union shall be made under the FCA Viničné, Slovak Republic Incoterm (INCOTERMS® 2020); the Seller shall fulfil its obligation to deliver the goods by handing them over to the first carrier. In all cases, the risk of damage to the goods shall pass to the Buyer upon delivery of the goods to the first carrier (Section 412 of the Commercial Code).

3.3 The Seller shall be responsible for properly packaging the goods in a manner appropriate to the agreed method of transportation and for handing them over to the carrier at the agreed time and place. The Seller shall not be liable for any loss, damage or destruction of the goods during transportation or for any delay caused by the carrier. Claims arising from transportation shall be pursued by the Buyer directly against the carrier or insurer. At the Buyer’s request, the Seller shall provide reasonable assistance in pursuing such claims, including providing documentation confirming handover of the shipment.

3.4 Where transportation is arranged by the Seller, whether under the CPT Incoterm or by agreement between the parties, this shall not affect the transfer of risk pursuant to Clauses 3.1 and 3.2. Claims arising from loss of or damage to the goods during transportation shall be pursued by the Buyer against the carrier or, where applicable, the insurer.

Article IV – Exports Outside the European Union and Customs Clearance

4.1 In the case of delivery to a country outside the EU, the Seller shall arrange export customs clearance in the Slovak Republic / EU. Import customs clearance in the country of destination, customs duties, import taxes (including import VAT) and all related charges shall be arranged and borne exclusively by the Buyer as the importer. Delivery under the DDP Incoterm is expressly excluded.

4.2 The Buyer shall be responsible for ensuring that the import of the goods into the country of destination is permitted and that all requirements of the laws and regulations of the country of destination are complied with, including requirements relating to permits, certificates, labelling and similar matters.

4.3 The Buyer shall be obliged to ensure proper and timely import customs clearance in the country of destination, provide all cooperation required by customs authorities, the carrier or the local postal operator, pay all import duties, taxes and other charges, and duly accept delivery of the shipment. The Seller shall not be liable for the impossibility of delivery, delays or unsuccessful import customs clearance where these result from an act or omission of the Buyer or the recipient of the shipment.

4.4 Goods produced as part of a wholesale order are manufactured to order in accordance with the Buyer’s order. Unsuccessful delivery, failure to accept the shipment or unsuccessful import customs clearance for reasons attributable to the Buyer or the recipient shall not constitute a return of the goods to the Seller, cancellation of the order or withdrawal from the purchase agreement and shall have no effect on the Seller’s entitlement to payment of the purchase price and related costs.

4.5 In the case of shipments to countries outside the European Union, the Seller shall be entitled, where permitted by the terms and conditions of the carrier or postal operator used, to select an instruction under which an undeliverable shipment or a shipment not accepted by the Buyer is not returned to the Seller and is instead dealt with in the country of destination in accordance with applicable local laws and the rules of the relevant postal operator, carrier or authority. The Buyer acknowledges that, in such a case, the shipment may in particular be stored, disposed of or otherwise dealt with in a legally permissible manner without being returned to the Seller. The Seller shall not be liable for the consequences of such action where the failure to deliver the shipment resulted from reasons attributable to the Buyer or the recipient.

If the Buyer requests redelivery of the shipment, or if further transportation can be arranged before its disposal or other handling, the Buyer shall be required to pay in advance all costs of redelivery and any related charges.

If, despite the Seller’s instructions or due to the conditions of the transportation method used, the shipment is returned to the Seller, such physical return of the shipment shall not constitute acceptance of returned goods following withdrawal from the agreement or cancellation of the purchase agreement. All demonstrable costs of return transportation, customs clearance, storage and any subsequent reshipment incurred for reasons attributable to the Buyer or recipient shall be borne by the Buyer. The Seller shall not be obliged to resend the shipment until the Buyer has paid all costs incurred and the costs of the new transportation.

Article V – Defects in Goods

5.1 The Seller shall be liable exclusively for defects existing at the time the risk of damage passes to the Buyer pursuant to Clauses 3.1 and 3.2, i.e. at the time the goods are handed over to the first carrier. No contractual quality warranty is provided, including in respect of standardised catalogue products. The agreed quality of the goods shall be the Seller’s standard production quality for the relevant type of product or, where a sample has been approved by the Buyer, the quality of that sample.

5.2 The Buyer shall inspect the goods immediately upon delivery. Apparent defects and quantity discrepancies must be notified to the Seller in writing within 3 business days of delivery. Hidden defects must be notified immediately upon discovery and no later than 6 months after delivery. Rights arising from defects reported after these periods may not be granted to the Buyer.

5.3 In the event that a shipment is damaged during transportation, the Buyer shall be required to prepare a damage report with the carrier. Claims arising from transportation shall be governed by Clause 3.2.

5.4 In respect of defects duly and timely reported, the Buyer shall be entitled, at the Seller’s discretion, to remedy of the defect by delivery of replacement or missing goods, repair, or an appropriate reduction in the purchase price. The Buyer may withdraw from the agreement only in the event of a fundamental breach of contract and subject to the conditions of Sections 436 et seq. of the Commercial Code. The Seller shall process reported defects within 60 days.

5.5 The characteristics specified in Clause 2.5, normal wear and tear, and damage occurring after the transfer of risk, including damage during transportation, storage or handling by the Buyer, shall not constitute defects.

Article VI – Liability for Damages

6.1 The Seller’s total liability for damage arising from a breach of its contractual obligations or in connection with the agreement shall be limited to the purchase price of the affected delivery of goods. The Seller shall not be liable for loss of profit or for indirect or consequential damages. This limitation shall not apply to damage caused intentionally.

Article VII – Retention of Title

7.1 The goods shall remain the property of the Seller until the purchase price has been paid in full; however, the risk of damage to the goods shall pass to the Buyer in accordance with Clauses 3.1 and 3.2.

Article VIII – Final Provisions

8.1 Legal relationships arising under this Part of the GTC shall be governed by the laws of the Slovak Republic, excluding its conflict-of-law rules and the CISG. The courts of the Slovak Republic shall have jurisdiction to resolve disputes.

8.2 These GTC shall enter into force on 17 July 2026 and shall apply to orders submitted after that date.